Onboarding

A comprehensive SIEM/SOC onboarding directly translates to tangible business benefits by mitigating cyber risk. Ensuring broad data source coverage, from endpoints to cloud platforms, eliminates visibility gaps where threats can hide, directly reducing the likelihood of a successful breach. This proactive visibility enables faster threat detection and response, minimising potential operational downtime, financial loss and reputational damage.

The initial Discovery Meeting aligns stakeholders on service scope, priorities and technical requirements. The Technical Onboarding phase follows, deploying agents and configuring all necessary log sources and integrations. This ensures validated data ingestion and functional alert pipelines.

Subsequently, the Operational Onboarding stage commences with the SOC assuming 24/7 monitoring responsibilities. It includes joint simulation exercises to validate incident response workflows. Customers are then introduced to dashboards, scorecards and regular governance reviews. The phase involves tuning detection rules and transitioning to steady-state operations backed by SLAs. By the end of the process, customers are fully operational with secure telemetry and clear escalation paths. This establishes a firm foundation for ongoing improvements to the security posture.