> For the complete documentation index, see [llms.txt](https://docs.threatdefence.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.threatdefence.com/platform-management/user-management.md).

# User Management

This article describes how to manage users, and their permissions on the ThreatDefence platform.

## 1. Adding & Editing Users

To add or edit users, login to the customer portal and navigate to "My Tenants" then Click on "Users" as below:

<figure><img src="https://4191868192-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOlFHF8fl339QOw3Og8L7%2Fuploads%2Fgit-blob-8baf2a777cde47e1489492bd78f5eb337a9241ea%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Note: You will need be an Admin within your MSP or Tenant, or have the 'IAM Admin' permission assigned to you user, to be able to see and manage other users.
{% endhint %}

To add a new user, click the "ADD" button in the upper right-hand corner, as highlighted below:

<figure><img src="https://4191868192-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOlFHF8fl339QOw3Og8L7%2Fuploads%2Fgit-blob-68749dd3c40fb0bd8f8785b777afa3a630be59be%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

After clicking "ADD" you'll be able to enter the required fields to create a user:

<figure><img src="https://4191868192-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOlFHF8fl339QOw3Og8L7%2Fuploads%2Fgit-blob-ad91bf0d0aed3105a5ef58a97a797d8a41d4bdae%2Faddnewuser_demo.jpg?alt=media" alt="" width="366"><figcaption></figcaption></figure>

To edit a user, click on the edit icon circled in the image below:

<figure><img src="https://4191868192-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOlFHF8fl339QOw3Og8L7%2Fuploads%2Fgit-blob-12e682870b010a12b1937a6fd34c1eec978e3525%2FScreenshot%202025-10-28%20at%201.53.51%E2%80%AFpm.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
See below for explanations on Demo Data, Admin & User Types.
{% endhint %}

***

## 2. User Roles & Permissions

#### Enabled

The "Enabled" toggle switch controls the state of the users account.

#### Demo Data

The "Enable Demo Data" toggle will allow users access to a demo tenancy called "acme" this contains sanitised data that can be visualised in our console dashboards.

#### Access Level

**Admin:**\
Admins have full access to the MSP/Tenancy (depending on the “User Type” described below)

**SOC:**\
SOC users have access focused on monitoring, incident response, and security-related functions within the environment.

**Analyst:**\
Analysts have access tailored to investigation, triage, and reviewing alerts or logs relevant to security operations.

**Custom:**\
If required for your use case, users can be given access to only specific areas by assigning the below permissions.

#### User Permissions

<table><thead><tr><th width="197.9453125"></th><th>Admin</th><th>SOC</th><th>Analyst</th></tr></thead><tbody><tr><td>App</td><td>Read Write Delete</td><td>Read Write Delete</td><td>Read Write Delete</td></tr><tr><td><p>Alert Center</p><p>(Alert Listing / Triage / Esc)</p></td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓ ✓ ✓</strong></td></tr><tr><td>Portal Report Summaries</td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓ ✓ ✓</strong></td></tr><tr><td><p>ConfigDB</p><p>(Report Scheduling / Notifications)</p></td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓</strong></td><td><strong>✓</strong></td></tr><tr><td>Console / Data Access</td><td><strong>✓</strong></td><td><strong>✓</strong></td><td><strong>✓</strong></td></tr><tr><td>Integration Onboarding / Management</td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓</strong></td><td><strong>✓</strong></td></tr><tr><td>User Isolation</td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓</strong></td></tr><tr><td>NDR</td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓</strong></td><td><strong>✓</strong></td></tr><tr><td>IAM / User and Tenant Management</td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓</strong></td><td><strong>✓</strong></td></tr><tr><td>Endpoint Isolation</td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓ ✓ ✓</strong></td><td><strong>✓</strong></td></tr></tbody></table>

#### User Type

MSP User: An MSP User will have access to all tenants under the MSP, so if your MSP has 3 tenants, an MSP user will be able to access data from all 3 tenants based on their assigned permissions.

Tenant User: A tenant user will only be able to access and manage data for tenants that are explicitly defined against their user. So if an MSP has tenants, X, Y & Z and said user is only defined with access to tenant X, they will not be able to see or manage data from tenants Y & Z

## 3. Resetting Passwords & MFA

To reset a users password or MFA, click on the edit icon for their user and select the relevant option from the "Reset Options"

<figure><img src="https://4191868192-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FOlFHF8fl339QOw3Og8L7%2Fuploads%2Fgit-blob-1f2aa359cdb1a16a161410266c62e7ebf125248f%2Fimage.png?alt=media" alt=""><figcaption></figcaption></figure>

***

## Having Trouble?

If you're having any issues with user management, please open a request via the support portal, or email our support email at "<support@threatdefence.com>" and our team will assist you.


---

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